Local Family run
Window cleaning 
company

By using our service you agree to JB window cleanings terms of business

 

1, first clean.
For your first clean only there may be  a one off charge to cover the additional time taken on the first clean, this varies with house size and regularity of cleans, you will be

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What can i exspect?

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders dirt   (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining on windows or frames  pure water will not be effective at removing these, please notify us when we call to arrange your first clean.

 

3,  How often will we come clean my windows? 

We offer the choice of monthly or Bi-monthly, (6 or 12 times a year) We ask for some flexibility on arrival dates due to rain and other factors of a week either side of the time due.

 

4,  Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you results will still be the same. If rain is heavy, we will not clean your windows. You’re clean will carry over to the next working day.

 

5, Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day over the phone to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer. IE :- gates left locked.

 

6,  Ending our services

 

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07703857898 via message or phone call.

we do not offer one off window cleans, we only offer regular monthly or Bi-monthly window cleaning

7, Complaints procedure

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 48 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 48 hours may not be re cleaned. ( although we will do our best ) Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 48 hours of the clean date.

 

8, Confidentiality

 

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

 

9, Payments

Customers joining our monthly or BI- monthly rounds are required to pay via our direct debit system Go-cardless which can be set up on the home page of our website. Payments are then automatically collected 3-5 days after each clean.

Customers booking one of services such as gutter clearing who are not joining our regular window cleaning rounds are required to pay by bank transfer.